Invoices are provided at each appointment and payment is due within 7 days of the appointment date, unless agreed with us prior to the start of any consultation. Weekly psychological treatment is billed on a monthly basis at the end of each calendar month and payment is due on receipt. Our preferred method of payment is by direct bank credit, and payment can be made by cash or cheque. We do not currently have EFTPOS facilities.
Policy for Missed/Cancelled Appointments
We reserve the right to charge for missed appointments. We request that you notify us at least 72 hours in advance if you cannot make a previously scheduled appointment so that we can offer your appointment to another client. If we are not able to re-allocate your appointment and less than 72 hours’ notice was given, a non-attendance fee of 50% will apply. We will not charge for any appointments that are cancelled by us.
Clients attending weekly psychological treatment appointments billed on a monthly basis are fully charged for all scheduled sessions regardless of their attendance. This policy enables us to offer regular therapy on a more affordable basis and to reserve the weekly session time. We will not charge for any appointments that are cancelled by us.